Integrity • Passion • Innovation • Trust • Accountability • Customer Centricity
When a customer realises that a cashier forgot to scan an item and takes it back to the shop to pay for it.
The self-driven attitude about your job/ hobby or sport that leads you down the path of success.
The Mc Donald’s drive-thru concept is based on the principles of a fast Formula 1 pitstop.
The hope that a parent has when they let their teenager borrow a car.
When service delivery to a customer fails all the staff that were involved in dealing with the customer take responsibility for the failure.
A fashion brand created a holistic approach to provide goods and services that seek to provide a top notch experience before, during and after their purchase. They then went on to ask the customers to rate their service.